WP Engine CEO Heather Brunner yesterday participated in an AMA with GrowthHackers during which she shared her perspective on a variety of topics including the path to startup success, building loyal customers, tips for career advancement, and more. Check out some words of wisdom from Brunner below:
“Be okay that you don’t know everything”
“If you have the ambition to take on increasing responsibility,
let that be known to your managers.”
“Be relentless in your pursuit of building
a business that can fund itself.”
“The fastest path to growth is delighting and retaining
the customers you have worked so hard to attract.”
“Retention is critical and can be different
than delighting your customers.”
“Measure customer retention as closely as you
measure growth. As customer retention = growth!!”
“…founders who can build realistic financial
models and planning have a huge advantage”
“Honoring your competition is vital.”
“If you believe your actions are right for the
customer, right for the company and you are
proud of your decision, you’ve done the right thing”
“As important as IQ is, so is EQ or emotional intelligence.”
Read GrowthHacker’s AMA with Heather Brunner in its entirety.
Leave a Reply