How you can troubleshoot your site using the WP Engine Error Log. We'll walk you through what each warning and…
Support
Resources
WP Engine – Scope of Support
To ensure you get the most out of your WP Engine Support experience, this article will help you understand the…
Malware Scans and Cleaning
In this article you'll learn what WP Engine recommends to help keep your site secure, and what steps you should…
How do I access the PHP/Apache error log for my account?…
Learn how to access error logs for your WP Engine environments in two ways: Using the WP Engine User Portal, or…
How to get the help you need from our Support Team
Learn how to get the help you need to answer questions or troubleshoot issues, and if needed, steps to contact…
How To Reset File Permissions in WordPress
Learn how to reset file permissions on your website using the WP Engine User Portal and your WordPress Admin Dashboard.…
Add Domain in User Portal
Learn steps to set up your domain name for use with your WP Engine environment. This process will link your domain…
Troubleshooting a 502 Bad Gateway Error
We break down just what a 502 Bad Gateway error is, what causes them, and what you can do to help resolve and prevent…
How to use SFTP to access your blog’s theme, uploads and…
How to use SFTP to access your WordPress site's plugins, themes, content, and other files on the WP Engine platform.…
Trouble editing home and site URL
If you aren't able to edit the Site & Home URLs from wp-admin, we'll show how to resolve this issue.…
Verifying Your User Portal Account When Contacting Support…
Learn how to verify your WP Engine account ownership using your Support PIN, found in your User Portal. Learn where…
How to cancel if WP Engine is not a good fit for my needs…
This article will walk you though the cancellation process and what you will need to do to backup and download…