We make it easy to leave because it forces us to earn your business every month.
Before you cancel your account you should download any backups of installs on this account. You can do this by visiting the Backups page for each of your installs. The User Portal Backup download feature includes the entire database and every single file including system files, media uploads, and plugins — not just the usual WordPress “export” which is just posts and comments.
Please note: we keep a copy of your site for only 30 days once you’ve cancelled your subscription with us.
Once you have downloaded your needed backups, please log into your User Portal. If you’re registered as an Owner of the account log in, click on My Account then Cancel Account. Only Owners will be able to cancel an account.
Here you’ll find a Cancellation reason and a Comments box. Please select the appropriate reason for canceling your account with WP Engine and, if you’re willing, please provide any additional comments on why you’re leaving. We love hearing feedback and want to make sure we provide every opportunity to earn your business back at a later date.
Once a ticket has been submitted, a member of the Billing team will process your request and the site will be queued for overnight cancellation.