You’ve just signed up for the best WordPress hosting platform available. The following is a guide to find answers to our most commonly-asked questions. The questions are grouped by topic and will take you to an article with a thorough explanation of the issue described. We welcome any and all feedback on our Support Garage, so if you notice something’s missing or incorrect, please contact us through your User Portal under Support 24/7.
Billing and Account Management
Managing users in the User Portal
How to add and delete WordPress installs
How to get the help you need From our Support Team
User Portal user roles and differences
How to update your Billing Info
Billing Transfer for developers
Upgrading your plan in User Portal
Databases
Resetting your WordPress password using the database
Update database with temporary URL
Domain Names
Finding out where to point your CNAME
Setting DNS records on GoDaddy
Setting DNS records on Namecheap
Trouble editing home and site URL
Emulate DNS change with hosts file trick
Email Recommendations from WP Engine
Best Practices sending large amounts of email
Using a 3rd party SMTP provider to send email
DMARC Best Practices: get your email into the inbox
General WordPress
Trouble editing home and site URL
How to have my blog live at /blog under my domain
How to update Plugins, Themes, and WordPress files
WP Cron and WordPress scheduling
General WP Engine Info
WP Engine’s Security Environment
What functions are enabled on the server level?
Determining if you are on a WP Engine Environment
Troubleshooting errors with the WP Engine error log
Viewing and sorting site access logs
WP Engine user in WordPress Admin
Git
Set up git push in User Portal
Resetting your git push to deploy repository
Migrations
Manual Migration with Migration Checklist
Multisite
Multisite: how to add new sites and map a custom domain
How to change a Multisite primary domain
Plugins
Scaling WordPress
Scaling WordPress for high traffic
Tips on improving site cacheability
Security
WP Engine’s Security Environment
Server Information
Host your site on a server outside the US
What functions are enabled on the server level?
SSL
How do I add SSL to my WP Engine site?
Purchasing an SSL from WP Engine