Learn how to find and update your account information and billing details using the My account page in your WP…
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Resources
Managing Users in the User Portal
This tutorial will show you how to add, edit, and remove Users from within the User Portal. The article also covers…
User Portal User Role Differences
Learn what capabilities each user role has in your WP Engine User Portal, and how each role differs from the others…
How do I add new SFTP accounts?
Learn how to create an SFTP user in the WP Engine User Portal, in order to connect to your WordPress website's…
FAQ – Bot Visits Removed from Overage Calculations…
This FAQ provides additional details about our changes to remove bot visits from Overage calculations. …
Billing Transfer: Information for Clients
Learn how to use Billing Transfer to transfer an environment between two WP Engine accounts. This article is geared…
Billing Transfer: Information for Developers
Learn how to create and develop a site using a transferable install and send it to your client with the Billing…
Verifying Your User Portal Account When Contacting Support…
Learn how to verify your WP Engine account ownership using your Support PIN, found in your User Portal. Learn where…
Upgrade Your Plan in the User Portal
Learn the steps to take to upgrade your plan or otherwise change your plan if you are on the Personal, Professional,…
How to add and delete WordPress installs within your account…
Learn how to add and delete WordPress installs on your WP Engine Personal, Professional, or Business plan, using…
How to cancel if WP Engine is not a good fit for my needs…
This article will walk you though the cancellation process and what you will need to do to backup and download…
Language Support
This article explains how to use WordPress in a different language, and provides resources to support displaying…